RETURNING/OLD STUDENTS
Examination: June and December Yearly.
Course Duration Per Stage: 6 months
Stage 1
Certificate in Customer Care
Entry Requirements: WAEC, NECO, GCE
| Student Registration Fees
Exams fee for Certificate Stage (N2,500 per Subjects) |
N14,500
N15,000 |
| Total Fee Payable by New Student with Exams fees | N26,500 |
Examination Courses:
Paper 1: Principles of Marketing
Paper 2: Principles of Selling
Paper 3: Business Communications
Paper 4: Principles of Customer Care
Paper 5: Business Law
Paper 6: Business Economics and Statistics
Method of Payment: Payment could be made into the Institute Bank Account as follows:
Bank: Access BANK PLC
Account Name: Chartered Institute of Customer Relationship Management
Account No.: 0006609089
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Stage 2
Diploma in Customer Service
Entry Requirements: Diploma/ND
| Total Fee Payable by New Student (Exemption fees N2,000 per subject for certificate stage and Registration Fees included)
Total Fee Payable by Old Student (N3,000 Per Subjects) |
N41,500
N15,000 |
Examination Courses:
Paper 7: Consumer Behaviour
Paper 8: Managing Customer Information System
Paper 9: Business Relationship Environment
Paper 10: Sales and Marketing Research
Paper 11: Customer Service Management
Method of Payment: Payment could be made into the Institute Bank Account as follows:
Bank: Access BANK PLC
Account Name: Chartered Institute of Customer Relationship Management
Account No.: 0006609089
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Stage 3:
Graduate/Higher Diploma in Customer Service:
Entry Requirements: HND/B.Sc in Non Management/Social Sciences Courses
| Total Fee Payable by New Student (Exemption fees N3,000 per subject for Diploma stage and Registration fees included)
Total Fee Payable by Old Students |
N56,500
N20,000 |
Examination Courses:
Paper 12: Customer Management Techniques
Paper 13: Managing Business Operations
Paper 14: Relationship Marketing Management
Paper 15: Applied Public Relations
Paper 16: Call Center and Multi-Media Technology
Method of Payment: Payment could be made into the Institute Bank Account as follows:
Bank: Access BANK PLC
Account Name: Chartered Institute of Customer Relationship Management
Account No.: 0006609089
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Final Stage:
PGD in Customer Relationship Management
Entry Requirements: HND/B.Sc in Non Management/Social Sciences Courses
| Total Fee Payable by New Student (Exemption fees N4,000 per subject for Graduate Diploma stage and Registration Fees included)
Total Fee Payable by Old Student |
N76,500
N25,000 |
Examination Courses:
Paper 17: Strategic Customer Management
Paper 18: International Marketing Management
Paper 19: Customer Service Marketing
Paper 20: Business Policy and Management
Paper 21: Customer Relationship Management: (Case Study)
Method of Payment: Payment could be made into the Institute Bank Account as follows:
Bank: Access BANK PLC
Account Name: Chartered Institute of Customer Relationship Management
Account No.: 0006609089
NOTE: Candidates must be registered and paid-up Student Registration fee of the Institute before undertaking the examinations.
Results and certificates are issued approximately four weeks from receipt of candidates’ answer scripts. Full details of exam dates are sent to CICRM Approved Centres.
Eligibility:
- High School leavers wishing to embark on a successful career in Customer Services, Customer Care, Call Center, Relationship Management etc.
- Students/Personnel who wish to obtain a recognized qualification in Customer Services.
- Individual wishing to pursue higher levels of learning in Customer Services field.
- Undergraduates Bachelors Degree holders in other disciplines wishing to start a successful career in Customer Relationship Management.
Entry Requirements:
WAEC, NECO, GCE, A Level, Diploma, Advanced Diploma, HNC, HND, B.Sc, PGD, MBA, M.Sc and other professional qualifications.
Course Duration:
Twenty four months of study at a training institutions approved by the Institute (six months for each level) any interested tuition centre could apply to the institute for approval and accreditation as teaching and examination centre.
Examination Fees
| Exams Stages | Amount | Total Amount |
| Certificate Exam | N2,500 per subject | (N2,500 X 6) = N15,000 |
| Diploma Exam | N3,500 per subject | (N3,500 X 5) = N17,500 |
| Higher Diploma Exam | N4,000 per subject | (N4,000 X 5) = N20,000 |
| Postgraduate Diploma – Exam | 5,000 per subject | (N5,000 X 5) = N25,000 |
Additional fees:
a. Late Examination Fee N1,000 per subject
b. Exam transfer fee (including medical Report) N5,000 per session Exemption fee
c. Certificate Replacement fee N10,000
CICRM reserves the right to make alterations to fees at its discretion.
Examination Dates:
Examinations are set and moderated by the Chartered Institute of Customer Relationship Management. Examination procedures are rigorously endorsed and are invigilated by personnel approved by the institute.
Examinations are held twice in a year: June and December.
Registration deadline is four weeks prior to the commencement of the examinations.
Certification:
Students having completed a level will be issued with a statement of result recognizing their achievement and Member certificate will be issued on successful completion final level.
Examination Closing Dates:
Candidates entering for examinations must ensure that their completed examination entry forms and fees reach the Institute at least four weeks before the date of the examinations. Examination time tables indicate the closing date for receipt of entries for each sitting.