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BECOME A CERTIFIED CUSTOMER RELATIONSHIP MANAGEMENT PRACTITIONER (3 IN 1 CERTIFICATION PROGRAMME)

11TH OCTOBER - 15TH NOVEMBER

CHARTERED INSTITUTE OF CUSTOMER RELATIONSHIP MANAGEMENT
is organize a 5-Weeks Self paced professional programme leading to 3 Professional Certification.

COURSE CONTENT

1. The Role Of Human Resources
2. Developing and Implementing Strategic HRM plans (1)
3. Diversity and Multiculturalism
4. Recruitment
5. Selection
6. Compensation and Benefits
7. Retention and Motivation
8. Training and Development
9. Successful Employee Communication
10. Managing Employee Performance
11. Employee Assessment
12. Working with labour unions
13. Safety and Health at Work

Benefits and Certifications

i. Associate Membership in Customer Relationship Management.
ii. Post-Graduate Diploma in Customer Relationship Management.
iii. You will become a Certified Customer Service Professional (CCSP).
iv. The initial “ACICRM” & “CCSP” will be added to your name.

Entry Requirements & Course Fee:

Holders of HND, B.Sc or Professional Certificates in any course of study, and are dreaming of career in Human Resources, Customer Care, Call Centre, Customer Relation, Customer Service, Front Desk Officer, Marketing, Business Mgt, Public Relations, etc.

Actual Fee: N160,000
Discounted Fee for October:- N120,000

APPLY FOR DIRECT MEMBERSHIP WITHOUT
TRAINING & EXAMINATION

Applicants will be assessed on their education, training, knowledge, skill and experience (K.S.E.). Due consideration will be given to those who are qualified only by practical experience.
There are many people who, through no fault of their own, have not had the opportunity to gain academic qualifications during their careers. These people may also apply for membership based on their own individual merits, practical experience and position. This is a direct membership certification is without lectures and exams and it’s based on work experience only for working professionals
1. Associate Member:
This is for an individual who is working in the field of Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing, etc at entry-level or with less than 3 years experience. Application Form, Membership Fee, Award Plague Total N95,000
– Plus one Single chosen certification from the above list 1 – 9

2. Full Member:
This is for an individual who is working in the field of Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing, etc with more than 5 years experience. Application Form, Membership Fee, Award Plague Total N120,000
– Plus one Single chosen certification from the above list 1 – 9

3. Fellow Member:
This is for Directors of companies, Senior Managers in Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing, etc with more than 15 years experience. Or Through invitation by the Council and must have been a Full member for 7 years Application Form, Membership Fee, Award Plague Total N250,000
– Plus one Single chosen certification from the above list 1 – 9

4. Corporate Member:
Application Form, Membership Fee, The annual fee Total N300,000
– Plus one Single certification are known as Certified Customer Service Organizational (CCSO)
For Questions & Clarifications, Call or WhatsApp Us
08183243514, 08124602332, 08025486416
Nigeria Head Office:
88 Iju Road off Jungle Bus Stop🚏 end of College Road, Ogba, Lagos State.