These are the new approved Certifications, from the Board of the Chartered Institute Customer Relationship Mangement, Nigeria.

These are the new approved Certifications, from the Board of the Chartered Institute of Customer Relationship Management Nigeria 🇳🇬.

Applicants will be assessed on their education, training, knowledge, skill and experience (K.S.E.). Due consideration will be given to those who are qualified only by practical experience.

There are many people who, through no fault of their own, have not had the opportunity to gain academic qualifications during their careers. These people may also apply for membership based on their own individual merits, practical experience and position.

This is a direct membership certification is without lectures and exams and it’s based on work experience only for working professionals

Entry Requirements: Holders of HND, B.Sc or Professional Certificates in any course of study, but MUST have minimum of 2 years work experience in the field of Human Resources, Customer Care, Call Centre, Customer Relation, Customer Service, Front Desk Officer, Marketing, Business Mgt, Public Relations, etc.

SINGLE CERTIFICATION FEES:

One Certification: N50,000K

SINGLE CERTIFICATION FEES:
1. Chartered Customer Success Manager
2. Certified Customer Service Professional (CCSP)
3. Certified Customer Service Manager (CCSM)
4. Certified Customer Care Professional (CCCP)
5. Certified Customer Care Manager (CCCM)
6. Certified Customer Service Consultant (CCSC)
7. Certified Customer Service Specialist (CCSS)
8. Certified Customer Service Organizational (CCSO)
9. Certified Call Centre Professional (CCCP)

Types of Membership

1.    Associate Member
2.    Full Member
3.    Fellow Member
4.    Corporate Member

Direct Membership  Fees

All new membership applications are approved by the National Council on a monthly basis.

Direct Membership Fees
All new membership applications are approved by the National Council on a monthly basis.

1. Associate Member: This is for an individual who is working in the field of Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing, etc at entry-level or with less than 3 years experience.

Application Form N5,000
Membership Fee N75,000
Plague N15,000
Total N95,000
– Plus one Single chosen certification from the above list 1 – 8

2. Full Member: This is for an individual who is working in the field of Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing, etc with more than 5 years experience.

Application Form N10,000
Membership Fee N95,000
Plague N15,000
Total N120,000
– Plus one Single chosen certification from the above list 1 – 8

3. Fellow Member: This is for Directors of companies, Senior Managers in Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing etc with more than 15 years experience. Or Through invitation by the Council and must have been a Full member for 7 years

Application Form N20,000
Membership Fee N210,000
Plague N20,000
Total N250,000
– Plus one Single chosen certification from the above list 1 – 8

4. Corporate Member:
Application Form N50,000
Membership Fee N200,000
The annual fee of N50,000
Total N300,000
– Plus one Single certification are known as:
Certified Customer Service Organizational (CCSO)

All interested applicant should email us their CV: info@cicrmglobal.com or Whatsapp is on +2349099175136 for membership assessment.