These are the new approved Certifications, from the Board of the Chartered Institute Customer Relationship Mangement, Nigeria.

These are the new approved Certifications, from the Board of the Chartered Institute of Customer Relationship Management Nigeria ūüá≥ūüá¨.

Applicants will be assessed on their education, training, knowledge, skill and experience (K.S.E.). Due consideration will be given to those who are qualified only by practical experience.

There are many people who, through no fault of their own, have not had the opportunity to gain academic qualifications during their careers. These people may also apply for membership based on their own individual merits, practical experience and position.

This is a direct membership certification is without lectures and exams and it’s based on work experience only for working professionals

Entry Requirements: Holders of HND, B.Sc or Professional Certificates in any course of study, but MUST have minimum of 2 years work experience in the field of Human Resources, Customer Care, Call Centre, Customer Relation, Customer Service, Front Desk Officer, Marketing, Business Mgt, Public Relations, etc.

SINGLE CERTIFICATION FEES:

One Certification: N50,000K

1. Certified Customer Service Professional (CCSP)
2. Certified Customer Service Manager (CCSM)
3. Certified Customer Care Professional (CCCP)
4. Certified Customer Care Manager (CCCM)
5. Certified Customer Service Consultant (CCSC)
6. Certified Customer Service Specialist (CCSS)
7. Certified Customer Service Organizational (CCSO)
8. Certified Call Centre Professional (CCCP)

Types of Membership

1.    Associate Member
2.    Full Member
3.    Fellow Member
4.    Corporate Member

Direct Membership  Fees

All new membership applications are approved by the National Council on a monthly basis.

1. Associate Member: This is for an individual is working in the field of Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing etc at entry level or with less than 3 years experience.

Application Form    N5,000
Membership Fee    N55,000
Induction    N20,000
Plague    N15,000
Total    N95,000
– Plus one Single chosen certification from the above list 1 – 8

2. Full Member: This is for an individual is working in the field of Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing etc  with more than 5 years experience.

Application Form    N10,000.00
Membership Fee    N70,000.00
Induction    N25,000.00
Plague    N15,000.00
Total    N120,000.00
– Plus one Single chosen certification from the above list 1 – 8

3. Fellow Member This is for Directors of companies, Senior Managers in Customer Care, Call Centre Management, Customer Relation, Customer Service, Front Desk Officer, Marketing etc  with more than 15 years experience. Or Through invitation by the Council and must have been a Full member for 7 years

Application Form    N20,000
Membership Fee    N150,000.
Induction    N60,000
Plague    N20,000
Total    N250,000
– Plus one Single chosen certification from the above list 1 – 8

4. Corporate Member
Application Form    N20,000
Membership Fee     N150,000
The annual fee N50,000
Total    N220,000
– Plus one Single chosen certification from the above list 1 – 8

All interested applicant should email us their CV: info@cicrmglobal. org or Whatsapp is on +2349099175136 for membership assessment.

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