Level I.
Certificate in Customer Care
Paper 1: Principles of Marketing
Paper 2: Principles of Selling
Paper 3: Business Communications
Paper 4: Principles of Customer Care
Paper 5: Business Law
Paper 6: Business Economics and Statistics
Level II.
Diploma in Customer Service
Paper 7: Consumer Behaviour
Paper 8: Managing Customer Information System
Paper 9: Business Relationship Environment
Paper 10: Sales and Marketing Research
Paper 11: Customer Service Management
Level III.
Higher Diploma in Customer Service
Paper 12: Customer Management Techniques
Paper 13: Managing Business Operations
Paper 14: Relationship Marketing Management
Paper 15: Applied Public Relations
Paper 16: Call Center and Multi-Media Technology
ICRM Advantage: At the completion of Certificate, Diploma and Higher Diploma Stages of the Institute Examination BBA/B.Sc will be issued to all interested students from our partner University in Costa Rica.
Level IV.
Post Graduate Diploma in Customer Relationship Management
Paper 17: Strategic Customer Management
Paper 18: International Marketing Management
Paper 19: Customer Service Marketing
Paper 20: Business Policy and Management
Paper 21: Customer Relationship Management: (Case Study)
While at the completion of the Post Graduate Diploma in Customer Relationship Management Examination Stage, MBA/M.Sc will be issued to all interested students from our partner University in Costa Rica.
UNESCO Accredited Degrees:
The College of Supply Chain Management, is an associate partner of the Institute of Customer Relationship Management is proud to announce its affiliate schools. These schools are official affiliates and each Institute is selected after completing a comprehensive assessment of its’ operations including quality of curriculums offered and adherence to current academic standards that we adhere to. We are honored to bestow official affiliate status on the following schools.
San Juan de la Cruz University
The Universities are listed in the United Nations, Educational, Scientific and Cultural Organization (UNESCO) International Association of Universities under the country of Costa Rica and the International Handbook of Universities, an official guide/ directory of Internationally Accredited Universities published by the United Nations.
Recognized By:
Universidad Empresarial de Costa Rica
