Chartered Institute of Customer Relationship Management

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Kick Start Your CRM Career
As A Certified Customer Service Professional
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Do you have experience in CRM?
Direct Membership Certification
Based on Work Experience and Qualification
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We Provide You With World Class Training & Certification

The Chartered Institute of Customer Relationship Management (CICRM) is a non-profit making international examining body that exists to provide high quality, cost effective, internationally recognized and its also established in Nigeria as an offshoot of the parent body in United States of America by Decree as a professional body and examining body in Nigeria and approved by the Federal Ministry of Education of Nigeria. We aim to solidify and enhance the career prospects of graduates in the job market.

The Chartered Institute of Customer Relationship Management, Nigeria has presented her Charteredship House Bill N0. 69 of 2016 in the National Assembly is and its been financed by the parent body in United States of America

CICRM is an international body for customer service professional seeking to develop and promote international service standards and professional excellence in customer relationship management. The institute is responsible for promoting best practices in customer service standards, professional certification and the National and International Service Excellence Awards.

Dr. Aliyu ilias

President, Chartered Institute of Customer Relationship Management

CICRM President Message

Dear members, we are all custodians of good etiquette in every field of endeavors as our customer service and experience cut across all sectors of the economy, we must continue to ensure excellent service delivery at every responsibility as every member that went through the mandatory training and certificate represent the Chartered Institute Customer Relationship Management.

As the president, I assure you of my continuous support for your continuous development in the field of customer experience management, the institute over time has a presence in all states of the federation and the certificate is recognized globally.

For the young graduate who will be joining the institute, you must not only get the certificate you must also get transformed and soaked in the principle of service delivery that will single you out at every forum and you will eventually become the epitome of excellent service delivery.
My office is open for further engagement on the development of our dear institute, you can engage the office of the president of the Chartered Institute of Customer Relationship Management through or 08052205072.


Applicants will be assessed on their education, training, knowledge, skill, and experience (K.S.E.). Due consideration will be given to those qualified only by practical experience. There are many people who, through no fault of their own, have not had the opportunity to gain academic qualifications during their careers. These people may also apply for membership based on their merits, practical experience, and position. This is a direct membership certification without lectures and exams and it’s based on work experience only for working professionals. Entry Requirements: Holders of HND, B.Sc or Professional Certificates in any course of study, but MUST have minimum of 2 years work experience in the field of Human Resources, Customer Care, Call Centre, Customer Relation, Customer Service, Front Desk Officer, Marketing, Business Mgt, Public Relations, etc.