The Chartered Institute of Customer Relationship Management (CICRM) is a non-profit making international examining body with a strong presence in Nigeria. Officially established in Nigeria as an offshoot of our parent body in the United States of America by decree and with the approval of the Federal Ministry of Education, we are the leading professional body dedicated to advancing the field of customer relationship management in Nigeria.
Our mission is to provide high-quality, cost-effective, and internationally recognized certifications that empower customer service professionals and enhance their career prospects. We are committed to promoting global best practices, fostering professional development, and recognizing excellence in customer service across various industries.
We are a professional body uniting CRM professionals across Africa and beyond. Our mission: raise standards, certify competence, and power careers through education, community, and ethics
Professional code and best-practice frameworks that define excellence in the CRM profession.
Practical programs led by industry experts — physical and online — with real-world impact.
Mentors, peer groups, and hiring partners to accelerate your professional growth.
Continue to grow as a professional with our continuous learning programs, workshops and trainings
Become a Member of CICRM
Whether you are just starting your career, an experienced professional, or leading a customer-centric organization, CICRM offers a membership level tailored to your needs:
+234 8025 486 416
Choose a pathway that matches your experience and goals.
CICRM offers a range of certifications and training programs designed to equip you with the skills and knowledge needed to excel in customer relationship management.
Our flagship Certified Customer Service Professional (CCSP) certification, achievable through our comprehensive 3-in-1 Certification Programme, provides you with Associate Membership, a Post-Graduate Diploma, and the prestigious CCSP designation.
We also offer Direct Membership for experienced professionals, allowing you to gain recognition based on your valuable work history.
Your journey to becoming a certified Customer Relationship Management professional is straightforward and streamlined.
Fill our our PGD/Direct Membership application form on our website
Get your admission letter within 24hrs.
Make your payment for your program.
Join the induction and get the certificate.
In today’s competitive job market, demonstrating professional competence is crucial. CICRM offers a unique pathway to elevate your career in customer service management:
Become a member via your years of knowledge and experience in working in the CRM field
Take our Post Graduate Diploma course in Customer care and Relationship and get 3 certificates for the price of 1
