Copyright © 2025 Chartered Institute of Customer Relationship Management. All Rights Reserved.
Advance your expertise and gain international recognition in Customer Relationship Management through CICRM, established under decree and approved by the Federal Ministry of Education of Nigeria.
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The Chartered Institute of Customer Relationship Management (CICRM) is a non-profit making international examining body with a strong presence in Nigeria. Officially established in Nigeria as an offshoot of our parent body in the United States of America by decree and with the approval of the Federal Ministry of Education, we are the leading professional body dedicated to advancing the field of customer relationship management in Nigeria.
Our mission is to provide high-quality, cost-effective, and internationally recognized certifications that empower customer service professionals and enhance their career prospects. We are committed to promoting global best practices, fostering professional development, and recognizing excellence in customer service across various industries.
In today’s competitive job market, demonstrating professional competence is crucial. CICRM offers a unique pathway to elevate your career in customer service management:
Become a Member of CICRM
Whether you are just starting your career, an experienced professional, or leading a customer-centric organization, CICRM offers a membership level tailored to your needs:
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CICRM offers a range of certifications and training programs designed to equip you with the skills and knowledge needed to excel in customer relationship management.
Our flagship Certified Customer Service Professional (CCSP) certification, achievable through our comprehensive 3-in-1 Certification Programme, provides you with Associate Membership, a Post-Graduate Diploma, and the prestigious CCSP designation.
We also offer Direct Membership for experienced professionals, allowing you to gain recognition based on your valuable work history.
The simple steps to become a CICRM member.
Become a member via your years of knowledge and experience in working in the CRM field
Take our Post Graduate Diploma course in Customer care and Relationship and get 3 certificates for the price of 1
Contact us at The Chartered Instituted of Human Resource Management, and advance your career as an Customer Relationship Manager
Chartered Institute of Customer Relationship Management (CICRM) is a non-profit, international examining body. CICRM is officially approved by the Federal Ministry of Education.
Copyright © 2025 Chartered Institute of Customer Relationship Management. All Rights Reserved.